{"id":7433,"date":"2026-02-25T22:38:59","date_gmt":"2026-02-25T21:38:59","guid":{"rendered":"https:\/\/florencemoon.it\/returns-and-refunds\/"},"modified":"2026-07-07T11:33:08","modified_gmt":"2026-07-07T10:33:08","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/www.florencemoon.it\/en\/returns-and-refunds\/","title":{"rendered":"Returns & Refunds"},"content":{"rendered":"
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Pursuant to Legislative Decree 206\/2005 (Consumer Code), you have the right to withdraw from the contract within 14 days<\/strong> of receiving the product, without having to provide any reason.<\/p>\n<\/div>\n

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How to Make a Return<\/h3>\n
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  1. Contact our customer service within 14 days of receipt at: info@florencemoon.it<\/a> or by calling 06 6880 1042<\/a><\/li>\n
  2. You will receive instructions for the return<\/li>\n
  3. Ship the product to: Guelfi s.r.l.s. \u2014 Via dei Coronari, 98 \u2014 00186 Rome<\/strong><\/li>\n<\/ol>\n

    Return shipping costs are the responsibility of the customer<\/strong>.<\/p>\n

    Product Exchanges<\/h3>\n

    We accept product exchanges. Shipping costs for exchanges are the responsibility of the customer<\/strong>.<\/p>\n

    Refunds<\/h3>\n

    Refunds will be issued within 5\u201310 business days<\/strong> from the receipt and inspection of the returned goods, using the same payment method used for the purchase.<\/p>\n

    Conditions<\/h3>\n