{"id":7434,"date":"2026-03-15T19:48:00","date_gmt":"2026-03-15T19:48:00","guid":{"rendered":"https:\/\/florencemoon.it\/frequently-asked-questions\/"},"modified":"2026-03-15T19:48:00","modified_gmt":"2026-03-15T19:48:00","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.florencemoon.it\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<h3>Shipping<\/h3>\n<div class=\"faq-item\">\n<button class=\"faq-item__question\">How long does delivery take?<\/button><\/p>\n<div class=\"faq-item__answer\">\n<p>Standard delivery takes 3\u20135 business days for Italy and 5\u201310 business days for international orders.<\/p>\n<\/div>\n<\/div>\n<div class=\"faq-item\">\n<button class=\"faq-item__question\">Is shipping free?<\/button><\/p>\n<div class=\"faq-item__answer\">\n<p>Yes, shipping is free on all orders over \u20ac150. For orders below this threshold, costs are calculated at checkout.<\/p>\n<\/div>\n<\/div>\n<div class=\"faq-item\">\n<button class=\"faq-item__question\">Do you ship internationally?<\/button><\/p>\n<div class=\"faq-item__answer\">\n<p>Yes, we ship worldwide. Customs duties for non-EU countries are the buyer&#8217;s responsibility.<\/p>\n<\/div>\n<\/div>\n<h3>Payments<\/h3>\n<div class=\"faq-item\">\n<button class=\"faq-item__question\">What payment methods do you accept?<\/button><\/p>\n<div class=\"faq-item__answer\">\n<p>We accept credit\/debit cards (Visa, Mastercard), PayPal, bank transfer, and cash on delivery.<\/p>\n<\/div>\n<\/div>\n<div class=\"faq-item\">\n<button class=\"faq-item__question\">Are payments secure?<\/button><\/p>\n<div class=\"faq-item__answer\">\n<p>Yes, all transactions are protected with SSL encryption. Your payment data is never stored on our servers.<\/p>\n<\/div>\n<\/div>\n<h3>Products<\/h3>\n<div class=\"faq-item\">\n<button class=\"faq-item__question\">Are your products made of genuine leather?<\/button><\/p>\n<div class=\"faq-item__answer\">\n<p>Yes, all our products are made with top-quality Italian leather, carefully selected and crafted by expert artisans in Tuscany.<\/p>\n<\/div>\n<\/div>\n<div class=\"faq-item\">\n<button class=\"faq-item__question\">How do I care for my leather product?<\/button><\/p>\n<div class=\"faq-item__answer\">\n<p>Avoid direct exposure to sunlight and moisture. Clean with a soft, dry cloth. For deeper cleaning, use a leather-specific product.<\/p>\n<\/div>\n<\/div>\n<h3>Returns<\/h3>\n<div class=\"faq-item\">\n<button class=\"faq-item__question\">Can I return an item?<\/button><\/p>\n<div class=\"faq-item__answer\">\n<p>Yes, you have 30 days from delivery to return unused items in their original packaging. Contact us at info@florencemoon.it.<\/p>\n<\/div>\n<\/div>\n<div class=\"faq-item\">\n<button class=\"faq-item__question\">How long does a refund take?<\/button><\/p>\n<div class=\"faq-item__answer\">\n<p>Refunds are processed within 5\u20137 business days after we receive and inspect the returned item.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Shipping How long does delivery take? Standard delivery takes 3\u20135 business days for Italy and 5\u201310 business days for international orders. Is shipping free? Yes, shipping is free on all orders over \u20ac150. For orders below this threshold, costs are calculated at checkout. Do you ship internationally? Yes, we ship worldwide. Customs duties for non-EU [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-info.php","meta":{"_chi_siamo_hero_tagline":"","_chi_siamo_hero_subtitle":"","_chi_siamo_scroll_label":"","_chi_siamo_lead_quote":"","_chi_siamo_lead_poem":"","_chi_siamo_lead_closing":"","_chi_siamo_timeline_title":"","_chi_siamo_timeline_subtitle":"","_chi_siamo_timeline_spark_title":"","_chi_siamo_timeline_spark_text":"","_chi_siamo_timeline_flame_title":"","_chi_siamo_timeline_flame_text":"","_chi_siamo_timeline_pullquote":"","_chi_siamo_firenze_title":"","_chi_siamo_firenze_text":"","_chi_siamo_firenze_label":"","_chi_siamo_roma_title":"","_chi_siamo_roma_text":"","_chi_siamo_roma_label":"","_chi_siamo_materials_title":"","_chi_siamo_materials_subtitle":"","_chi_siamo_cuoio_title":"","_chi_siamo_cuoio_text":"","_chi_siamo_scamosciato_text":"","_chi_siamo_ottone_text":"","_chi_siamo_wabisabi_title":"","_chi_siamo_wabisabi_text":"","_chi_siamo_archivio_eyebrow":"","_chi_siamo_archivio_title":"","_chi_siamo_archivio_subtitle":"","_chi_siamo_stores_tagline":"","_chi_siamo_stores_title":"","_chi_siamo_stores_link_text":"","_chi_siamo_manifesto_title":"","_chi_siamo_manifesto_1_label":"","_chi_siamo_manifesto_1_text":"","_chi_siamo_manifesto_2_label":"","_chi_siamo_manifesto_2_text":"","_chi_siamo_manifesto_3_label":"","_chi_siamo_manifesto_3_text":"","_chi_siamo_closing_tagline":"","_v2_hero_tagline":"","_v2_hero_subtitle":"","_v2_scroll_label":"","_v2_opening_main":"","_v2_opening_secondary":"","_v2_identity_label":"","_v2_identity_quote":"","_v2_identity_text":"","_v2_identity_blockquote":"","_v2_counter_1_label":"","_v2_counter_2_label":"","_v2_counter_3_label":"","_v2_counter_4_value":"","_v2_counter_4_label":"","_v2_stores_title":"","_v2_stores_subtitle":"","_v2_closing_quote":"","_chi_siamo_archivio_ids":"","footnotes":""},"class_list":["post-7434","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions - Florence Moon<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.florencemoon.it\/en\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions - Florence Moon\" \/>\n<meta property=\"og:description\" content=\"Shipping How long does delivery take? Standard delivery takes 3\u20135 business days for Italy and 5\u201310 business days for international orders. Is shipping free? Yes, shipping is free on all orders over \u20ac150. For orders below this threshold, costs are calculated at checkout. Do you ship internationally? Yes, we ship worldwide. Customs duties for non-EU [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.florencemoon.it\/en\/frequently-asked-questions\/\" \/>\n<meta property=\"og:site_name\" content=\"Florence Moon\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/romaflorencemoon\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.florencemoon.it\\\/en\\\/frequently-asked-questions\\\/\",\"url\":\"https:\\\/\\\/www.florencemoon.it\\\/en\\\/frequently-asked-questions\\\/\",\"name\":\"Frequently Asked Questions - Florence Moon\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.florencemoon.it\\\/en\\\/#website\"},\"datePublished\":\"2026-03-15T19:48:00+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.florencemoon.it\\\/en\\\/frequently-asked-questions\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.florencemoon.it\\\/en\\\/frequently-asked-questions\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.florencemoon.it\\\/en\\\/frequently-asked-questions\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.florencemoon.it\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Frequently Asked Questions\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.florencemoon.it\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.florencemoon.it\\\/en\\\/\",\"name\":\"Florence Moon\",\"description\":\"Prodotti artigianali  in pelle Made in Italy\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.florencemoon.it\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.florencemoon.it\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.florencemoon.it\\\/en\\\/#organization\",\"name\":\"Florence Moon\",\"legalName\":\"Guelfi s.r.l.s.\",\"url\":\"https:\\\/\\\/www.florencemoon.it\\\/en\\\/\",\"sameAs\":[\"https:\\\/\\\/instagram.com\\\/florencemoonitaly\",\"https:\\\/\\\/facebook.com\\\/romaflorencemoon\"],\"contactPoint\":{\"@type\":\"ContactPoint\",\"telephone\":\"+39-06-6880-1042\",\"email\":\"info@florencemoon.it\",\"contactType\":\"customer service\",\"availableLanguage\":[\"Italian\",\"English\"]},\"address\":{\"@type\":\"PostalAddress\",\"streetAddress\":\"Via dei Coronari, 98\",\"addressLocality\":\"Roma\",\"postalCode\":\"00186\",\"addressCountry\":\"IT\"},\"taxID\":\"15540901004\",\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\\\/\\\/www.florencemoon.it\\\/en\\\/#logo\",\"url\":\"https:\\\/\\\/www.florencemoon.it\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/LOGO-black.svg\"},\"image\":{\"@id\":\"https:\\\/\\\/www.florencemoon.it\\\/en\\\/#logo\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Frequently Asked Questions - Florence Moon","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.florencemoon.it\/en\/frequently-asked-questions\/","og_locale":"en_US","og_type":"article","og_title":"Frequently Asked Questions - Florence Moon","og_description":"Shipping How long does delivery take? Standard delivery takes 3\u20135 business days for Italy and 5\u201310 business days for international orders. Is shipping free? Yes, shipping is free on all orders over \u20ac150. For orders below this threshold, costs are calculated at checkout. Do you ship internationally? Yes, we ship worldwide. Customs duties for non-EU [&hellip;]","og_url":"https:\/\/www.florencemoon.it\/en\/frequently-asked-questions\/","og_site_name":"Florence Moon","article_publisher":"https:\/\/facebook.com\/romaflorencemoon","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.florencemoon.it\/en\/frequently-asked-questions\/","url":"https:\/\/www.florencemoon.it\/en\/frequently-asked-questions\/","name":"Frequently Asked Questions - Florence Moon","isPartOf":{"@id":"https:\/\/www.florencemoon.it\/en\/#website"},"datePublished":"2026-03-15T19:48:00+00:00","breadcrumb":{"@id":"https:\/\/www.florencemoon.it\/en\/frequently-asked-questions\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.florencemoon.it\/en\/frequently-asked-questions\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.florencemoon.it\/en\/frequently-asked-questions\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.florencemoon.it\/en\/"},{"@type":"ListItem","position":2,"name":"Frequently Asked Questions"}]},{"@type":"WebSite","@id":"https:\/\/www.florencemoon.it\/en\/#website","url":"https:\/\/www.florencemoon.it\/en\/","name":"Florence Moon","description":"Prodotti artigianali  in pelle Made in Italy","publisher":{"@id":"https:\/\/www.florencemoon.it\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.florencemoon.it\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.florencemoon.it\/en\/#organization","name":"Florence Moon","legalName":"Guelfi s.r.l.s.","url":"https:\/\/www.florencemoon.it\/en\/","sameAs":["https:\/\/instagram.com\/florencemoonitaly","https:\/\/facebook.com\/romaflorencemoon"],"contactPoint":{"@type":"ContactPoint","telephone":"+39-06-6880-1042","email":"info@florencemoon.it","contactType":"customer service","availableLanguage":["Italian","English"]},"address":{"@type":"PostalAddress","streetAddress":"Via dei Coronari, 98","addressLocality":"Roma","postalCode":"00186","addressCountry":"IT"},"taxID":"15540901004","logo":{"@type":"ImageObject","@id":"https:\/\/www.florencemoon.it\/en\/#logo","url":"https:\/\/www.florencemoon.it\/wp-content\/uploads\/2026\/02\/LOGO-black.svg"},"image":{"@id":"https:\/\/www.florencemoon.it\/en\/#logo"}}]}},"_links":{"self":[{"href":"https:\/\/www.florencemoon.it\/en\/wp-json\/wp\/v2\/pages\/7434","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.florencemoon.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.florencemoon.it\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/www.florencemoon.it\/en\/wp-json\/wp\/v2\/comments?post=7434"}],"version-history":[{"count":0,"href":"https:\/\/www.florencemoon.it\/en\/wp-json\/wp\/v2\/pages\/7434\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.florencemoon.it\/en\/wp-json\/wp\/v2\/media?parent=7434"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}