Frequently Asked Questions

Standard delivery takes 3–5 business days for Italy and 5–10 business days for international orders.

Yes, shipping is free on all orders over €150. For orders below this threshold, costs are calculated at checkout.

Yes, we ship worldwide. Customs duties for non-EU countries are the buyer’s responsibility.

We accept credit/debit cards (Visa, Mastercard), PayPal, bank transfer, and cash on delivery.

Yes, all transactions are protected with SSL encryption. Your payment data is never stored on our servers.

Yes, all our products are made with top-quality Italian leather, carefully selected and crafted by expert artisans in Tuscany.

Avoid direct exposure to sunlight and moisture. Clean with a soft, dry cloth. For deeper cleaning, use a leather-specific product.

Yes, you have 30 days from delivery to return unused items in their original packaging. Contact us at info@florencemoon.it.

Refunds are processed within 5–7 business days after we receive and inspect the returned item.